Situation
- Turnover rates poor but not known
- Costs of turnover high but not tracked
Approach
- Conducted study to identify issues
- Obtained executive buy-in for plan of action
- Created partnership to develop workforce
- Recruit and assess baseline skills
- Split recruit time between classroom training and 20 hr/week retail internship
- Employed metrics to track individual and overall program progress
- Reporting key factors impacting retention; used to develop retention plan
