• Turnover rates poor but not known
  • Costs of turnover high but not tracked
  • Conducted study to identify issues
  • Obtained executive buy-in for plan of action
  • Created partnership to develop workforce
    • Recruit and assess baseline skills
    • Split recruit time between classroom training and 20 hr/week retail internship
  • Employed metrics to track individual and overall program progress
  • Reporting key factors impacting retention; used to develop retention plan

✓ Recruited and placed 78 participants
✓ Promoted to manager 13 participants
✓ Promoted to store manager 3 participants
✓ Cost per hire savings of more than $100k/yr
✓ Maintain 70% retention
✓ Workforce Investment Board “Employer of the Year” nominee