• Significant workload increase
  • Tight deadline for delivery
  • Customer service, data entry, admin assistants, general mailroom (clerical)
  • Identified and documented with client resource requirements
  • Recruited and tested candidates
  • Provided training support
  • Conducted ongoing assessments to understand progress and areas for improvement especially with retention

✓ Local placement success (Louisville) led to opportunities to place resources nationwide
✓ More than 200 hired to date